Position : Online customer service ( Full time )
Welcome : Singaporeans, PR
Salary : SGD 2,000 - 2,600 monthly
Work experience : Preference for relevant experience, candidates with no relevant experience are also welcome to apply as training will be provided
Educational : O level above
Language : Mandarin, English
location : Singapore CBD
Management responsibility : No need to bear management responsibility
Business trip : no need to travel
Working hours : 5 days a week ( Including weekends )
09:00 - 12:30 ; 14:00 - 18:00
Vacation system : According to company regulations
Ability : Adobe Acrobat, PowerPoint, Word, Excel...
Job Responsibilities :
1. Assist in handling customer entry issues, including consultation, order processing, customer complaints and other issues.
2. Operate the background matters according to the process standards according to the problem.
3. Collect customer opinions and respond to feedback.
4. Occasional voice calls are made.
5. Customer service related management form records.
6. Complete the tasks assigned by the supervisor.
7. Communication and coordination between departments.
Job requirements :
1. Responsible and positive attitude.
2. Proficient in Microsoft Office suite, in particular, Microsoft Excel.
3. Committed team player, resourceful, and able to multi-task in a fast-paced environment.
4. Able to work independently with minimal supervision.
職類 : 線上客服
職務性質 : 全職
工作待遇 : 2k-2.6k
工作經驗 : 有經驗者佳、無經驗者也歡迎 ( 會提供培訓 )
學歷要求 : O level以上
語言條件 : 中文 ( 聽 : 精通、說 : 精通、讀 : 精通、寫 : 精通 )
英文 ( 聽 : 中等、說 : 中等、讀 : 中等、寫 : 中等 )
上班地點 : Singapore CBD
管理責任 : 不需負擔管理責任
出差外派 : 無需出差
工作時間 : 5天（包括週末）
9:00-12:30; 14:00-18:00
休假制度 : 依公司規定
擅長工具 : Adobe Acrobat、PowerPoint、Word、Excel…
職位職責 : Job Responsibilities
1、協助處理客戶進線問題，包括諮詢、訂單處理、客訴等問題...
2、根據問題按流程標準操作後台事宜。
3、收集客戶意見並反應回饋。
4、偶爾性語音電話撥出。
5、客服相關管理表單紀錄。
6、完成主管交辦事宜。
7、部門之間溝通與協調運作。
工作要求
1、責任心強，態度積極。
2、熟練使用Microsoft Office套件，尤其是Microsoft Excel。
3、致力於團隊合作，足智多謀，能夠在快節奏的環境中處理多項任務。
4、能夠在最少的監督下獨立工作。
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