Implementation & Support Consultant

Welcome to Apply: Singaporeans, PR Position Type: Permanent, Full Time

Salary Range: SGD 3,800 - 5,800 monthly

Work experience: 3 years & above

Educational: Diploma or above

Language: English, Mandarin

Tools: Linux / Jenkins / Java / PHP / Python / AWS

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Job Responsibilities:

• Work closely with merchants during the onboarding process to support backend configuration and API integration.

• Provide technical consultation and guidance on the use of our APIs and system functionalities.

• Collaborate with internal product, engineering, and business teams to ensure a seamless implementation experience.

• Troubleshoot and resolve merchant-reported issues related to usage, performance, or integration with our systems.

• Serve as the primary point of contact for merchants experiencing technical problems or providing feedback on system usability.

• Identify recurring issues and work with the product and engineering teams to recommend improvements.

• Maintain clear and timely documentation of issue resolutions, integration guidelines, and FAQs.

• Ensure a high standard of service delivery and customer satisfaction through proactive communication and support.

• Answer operational and application questions and consult the customer.

• After "go-live", provide technical support to the customer when necessary.

• Work coordination with various internal technical teams, such as Product Team / Support Team / Development Team, etc.

  
  

Job requirements:

• Bachelor's degree in business, IT, or related field (or equivalent experience).

• Requires a minimum of 2 years of experience in IT or related field

• Strong leadership and people management skills.

• Excellent problem-solving and analytical abilities.

• Technical proficiency in software and technology troubleshooting.

• Exceptional communication and interpersonal skills.

• Confidence and ability to understand and navigate new technology quickly.

• Ability to multi-task and manage time effectively.

• Report to the head of the department.

Preferred Qualifications:

• Experience with Web3 technologies (e.g., blockchain, smart contracts, crypto wallets, or decentralized applications) is a strong plus.

• Basic knowledge of programming or scripting languages (e.g., Python, JavaScript) is a plus.

• Understanding of security and compliance standards relevant to data exchange and system integration.